In the first full episode of Care More's next chapter, host Kristan Bush sits down with Jayney Howson, Chief Learning Officer at ServiceNow — two learning leaders trading honest notes on what it takes to keep people human at work while everything around them changes.

Kristan opens with the shift she keeps circling: as AI absorbs the technical work, the real differentiator left over is human — how you think, how you read a room, how you lead when the plan breaks down. Jayney takes it further, into ServiceNow's "human advantage" framework and a challenge to every leader listening: stop laying AI on top of old roles, and redesign the work itself.

From there it opens all the way up — co-creating change instead of managing people through it, the surprising power of constraint, the human muscles we're quietly letting degrade, and leading with an ounce more courage than fear. It's a conversation about learning that's really about being human at work — the belief at the heart of everything Performance Paradigm does.